YOU HAD ME AT HELLO…

Job one at VAR Dynamics has been and will always be about taking care of our partners. In order to do so, we have refined and integrated our support models to accommodate our world-class services and your growth. Because of that, customer support is engrained in our DNA.

VDC is proud to offer our partners a multi-tiered support model that provides customizable support according to our partners’ needs. The following will showcase how we’ve armed ourselves with the knowledge-base and advanced technical support to assist and guide your customers down the path of resolution. We also provide multiple contact avenues including web, phone, and email. Our models include:

PARTNER SUPPORT

PARTNER SUPPORT

Support provided by the Partner that is supported by VDC.

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PRIVATE-LABEL SUPPORT

PRIVATE-LABEL SUPPORT

Branded support provided by VDC direct to the customer on behalf of the Partner.

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Additional Information

PLEASE NOTE: Opening a ticket is critical for tracking and validation through resolution process. It also allows us to monitor progress and response to ensure our Partners are receiving the customer service they’ve come to expect.

Please reference your onboarding information. If you do not have this information, please send an inquiry to support@vardynamics.com, and someone from our channel management team will be happy to help you.
All VDC partners have the ability to private label their control panel. We offer a couple of feature options our partners can take advantage of. These customizations can be made in the BRANDED section within your control panel. If you need assistance logging in and/or with the customizations, please contact support@vardynamics.com, and we’d be happy to help.

Please note: VDC does offer administrative controls. If you do not have rights to the BRANDING section of your control panel, please contact your administrator for rights.

Our support teams are always here to assist. Please follow the simple steps listed below to get started.

  1. Log-in to your Control Panel. You will need the following in order to get started:
    a. Primary Domain, Password, Contact E-mail, Service you’d like to provision
  2. Under MY CUSTOMERS located at the bottom of the left navigation, select <>.
  3. Choose a Platform you’d like your customer provisioned on. We strongly encourage P13 but understand the need for P10.
  4. Fill in the required fields.
  5. << >>
All partners can access the Knowledge Base articles by logging into their Control Panel: My Menu >> Support Site. If partners would like customer-facing content, they can activate this feature in Partner Configuration >> Support Site Syndication
Absolutely. All of our partners are given the opportunity to private-label all features and functionalities within their control panel, including our KB Articles. Our Private-Label capabilities are easy. By simply updating the branding section of your control panel under Partner Configuration, your KB articles will automatically be updated with your logo and color selections.

Please note: Accessibility and feature add-ons are dictated by your Partner Level. Please visit our Partner Programs page for more information.

You can always reach us via support@vardynamics.com. We offer 27 x 7 x 365 email and phone support.

IMPORTANT: Please remember VDC does not directly support our Partners’ customers UNLESS the Private-Label Support plan is being utilized.

Who is the man (or Woman) behind the curtain?

Kim Hernandez / Support Management


Kim Hernandez leads Support Operations for our partners, which is Job One at VAR Dynamics. After starting on the VAR Dynamics’ Technical Support frontline, she leveraged that experience to transition to the leadership role for Support, making aggressive changes to the support infrastructure to accommodate the rapid growth VAR Dynamics has experienced over the past several years. With over 13 years in the customer service industry, Kim is now spearheading the new-hire training process as well as customer escalations in order to continually upgrade the level of support that partners of VAR Dynamics have come to expect and value. Kim received her B.A. in Business from the University of Indiana Northwest.

What about Sales & Marketing?

Our ReadyNow Partner Program was developed to instantly enable our Partners to market and sell our services the minute you sign-up including:

  1. Proposal, Terms of Service, SLA Generators
  2. Customizable marketing and sales templates
  3. Image galleries
  4. Onboarding materials
  5. Pre-Sale and Post-Sales support including meeting needs and conference calls

For more information on how to take advantage of our Programs, please visit vardynamics.com/cloudplus.