Good Support Means Everything
VAR Dynamics’ partners are responsible for providing Level 1 support to customers. However, VAR Dynamics supplements that responsibility by providing a comprehensive support structure that supports our partners from pre-sales to post-sales. We can even help you upfront to prepare to offer your new services. Here are the main features of our Support System that will make your partnership with VAR Dynamics successful.
Our Knowledge Base Becomes Your Branded Support Site
Our entire Knowledge Base (KB) includes hundreds of KB articles, educational links, instructive videos, and more. When you partner with VAR Dynamics, you are able to take our KB and integrate it into YOUR own Support website ( support.yourdomain.com). You will see your URL and your completely customized header/navigation pane…and it is FREE! We’ve already done the Heavy Lifting for you.
24 x 7 x 365 Email Support
Would you prefer to send us an email with a detailed list of questions about a complication that one of your customers is experiencing? Our team is ready 24 hours a day, 7 days a week, 365 days a year to answer any email that you send. We have an efficient and effective ticketing system that allows us to quickly move your ticket to the specific Support specialists that can address your needs.
24 x 7 x 365 Phone Support
With some companies nowadays, the opportunity to talk to a “live person” can take some time to find. Not so with VAR Dynamics. Our Support Team is available on the phone 24 hours a day, 7 days a week, 365 days a year whenever you need to talk – yes talk – to a member of our team.
Pre-Sale and Post-Sale Conference Calls
Do you have a prospective customer that you need some assistance with? We want to be the SME (Subject Matter Expert) on the call as an extension of your team! Sit back and let us ask the information-gathering questions and provide the answers that the prospect is asking. Does your customer have a question about the service they are receiving or a new service add-on? Conference us in and we will explain everything to the customer as a de facto member of your team.
ReadyNow, Pre-built Marketing Materials That You Can Instantly Brand As Your Own
Concerned about how you are going to build from scratch the sales and marketing materials you need to acquire and support your customers? Are you concerned with the legal documents that will be needed to cover your new offering? Once again, VAR Dynamics has done the Heavy Lifting for you. We have pre-built templates that you can easily customize under your own brand – including automated TOS (Terms of Service) agreements, SLAs (Service Level Agreements), Proposal Generators, and more. And it is all FREE!
ReadyNow Web Site Content
VAR Dynamics is proud to be the first hosting company to offer complete, pre-built web marketing pages for all of our hosted services that you can customize and integrate into YOUR web site. You don’t have to create these marketing messages from scratch, nor hire a marketing consultant to write them for you. Translation: you do not have to create or maintain specification pages, FAQ’s, or product marketing material. It is instantly available, ready for you now, and it is FREE!
With Support from VAR Dynamics like this, what is stopping you from jumping on board with us, and into the Cloud?