Frequently Asked Questions

There are many questions that you may want to ask, but you do not know where to begin. Here is a great place to start.

Don’t forget that you can always contact us and speak to our Channel Management team to answer specific questions about your business. We are here to help!

Finally…Partnership made easy.

Only with VAR Dynamics.

How long does it take to start the partnership?

The signup process takes place on this website and only takes a few minutes. Once completed, you will be able to start offering hosted services shortly after receiving your Partnership Welcome Letter!

Are there any up-front costs or set-up fees to become a partner with VAR Dynamics?

No, the VAR Dynamics partnership is FREE. There are no start-up fees and getting signed up takes about 15 minutes on the VDI website. Subsequently, your firm will be charged a wholesale cost for the hosted services you order for your customers.

Will VAR Dynamics provide any tools or marketing materials to help us get started?

Absolutely! You will have a large array of tools available to you as soon as you are a partner. We will provide you with your own branded Control Panel and Support Website with a great KB (Knowledge Base).

You will be given access to pre-built web marketing pages for all of your hosted services…pages you can easily integrate into your own company’s website. You will also be able to brand and customize our pre-built Service Level Agreements, Customer Proposals, Terms of Service agreements and more. We’ve done the “heavy lifting” for you.

Does VAR Dynamics sell directly to end-user customers?

No, we sell our cloud business applications exclusively to IT solution providers in the channel.

As a VDI partner, do I need to provide my customers with upgrades, new versions, etc.?

No, VDI automatically provides all updates, upgrades, new versions, security updates, etc. so you can concentrate on your core capabilities. You need not worry about software/hardware issues.

What kind of training do you provide for my team to sell and support our SaaS offerings?

Our Channel Management team is available to teach your team about your new hosted services at your request.

How much should I charge my customers for the services?

Since you know your customer niche better than we do, we will probably be wrong if we suggested to you a set price for your particular hosted offerings. However, there is one theme that we have seen that works every time: charge your customers what the market bears. For example, your customer focus (i.e, government, financial, health care) may be able to absorb more for hosted CRM service than another partner that focuses on general businesses. However, to help you get started, we do provide an MSRP for every service offered.

How do I pay VAR Dynamics for the services my customers use?

VAR Dynamics provides a very simple pricing schedule as well as a clear monthly Partner Invoice that shows every customer, service, quantity, and price per service ordered.

What are the payment terms for paying VAR Dynamics?

NET 60! VAR Dynamics provides a very liberal payment term of Net60. This allows you to bill your customers, receive payment from your customers, and pay us with zero out of pocket expense. You can focus on the profit!

Does VAR Dynamics support my customers?

Our partners provide Level 1 Support to customers and VAR Dynamics provides Level 2 support by phone or email 24/7/365. We’ll attend pre- and post-sale conference calls at your request. We provide you with access to our large Knowledge Base of articles and “how to’s” and we let you put the KB on YOUR WEBSITE, in YOUR SUPPORT SECTION, with YOUR url, domain name and customized header and navigation panel. All for free.

Does VAR Dynamics bill my customers?

Not yet…but we are looking at options in the near future to bill the customers on behalf of our partners. You will be notified as soon as this is available.

How do customers manage their own services?

Every customer has access to their own web-based interface to manage their account any time! They are able to add/remove features on-the-fly. You are even able to give them access to the Control Panel but restrict their ability to modify services. We enable this so that you can (if you choose to) manage these hosted services for the customer…and charge for those managed services.

How can I manage my customers’ services?

As a partner, you will receive a customizable Partner Control Panel that will let you see and manage every customer any time via a web-based interface.

How long does it take to set up a new customer?

Not long at all. In fact, through your customized Partner Control Panel you will be able to provision new customers and new services on-the-fly!

What do I do if I have a customer that needs immediate assistance?

Our team is available to talk to your customer any time! Pre-sales: we are available! Post-sales support: we are available! Most of your items will be handled via a support ticket…but we are always available via phone!

Will VAR Dynamics help me if we are already an existing hosted services company?

Absolutely! Since we stick to our core competency, we see others doing the same thing. By allowing us to host the services for your customers, you may focus more time and energy on your other core competencies and real talents.
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